Inbound replies from email, SMS and WhatsApp land in the same inbox, threaded by contact, scoped to the project. Outbound goes back through the same provider stack the project uses for campaigns and automations.
Contacts own threads, not channels. A WhatsApp ping from Jane sits in the same thread as her last campaign reply by email.
The inbox respects the topbar project switcher. An agency working on five client brands sees only the relevant project at any time.
Claude drafts a reply suggestion on the project tone. Accept, edit or skip - Pro plan unlocks AI inside the inbox.
Email, SMS and WhatsApp. Email through any of the six configured providers, SMS through Twilio, Vonage, MessageBird or Telnyx, WhatsApp through the Meta Cloud API. Every reply threads by contact and inherits the project provider stack.
Yes for marketing teams who want replies, contacts, segments and campaigns in one workspace. The inbox shares contacts and audience with the rest of the platform, so context follows the conversation without a tab switch.
Yes on the Pro plan. Claude drafts a reply suggestion on the project tone. Accept, edit or skip - every action stays in the audit log for review.
Yes. The topbar switcher scopes the inbox to a single project, or "All projects" for an aggregate view. RBAC roles decide who can read, reply, or only observe.
No credit card. Free plan covers core CRM, segments and the email builder. Pro unlocks AI assist, invoicing and the full provider stack.